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 Soundside - Multimedia Solutions

 

 General Support Section

 

 

Pre order questions

How to get help in case of any problems ?

How to reactivate any lost program / password ?

Bug report

 

 

Pre Order questions

All about orders, payment, delivery, security ...  (click here)

Demo versions or .mp3 demo songs can be downloaded from most product pages.

If you have any other questions about our products feel free to send us an email (click here)
(Please ask your questions in English or German)

 

 

How to get support in case of any problems ?

We provide different kinds of information to support you to install and run our products as easy as possible.

 

1. Automatic Email after your order via ShareIt

After your online order you will receive an email from ShareIt (our ordering provider).
Please check this email for any last minute information, installation instructions and links to other tools.

 

2. 'Readme.txt'

A file called 'readme.txt' is included in any of our products. This file helps you to install the product and includes a trouble shooting part.

 

3. Help-System

After the successful installation please check the inbuilt help-system (menu '?')  to learn more about the operation of the product.

For some products additional manuals (pdf format) are available for download. Please check the product page for more information.

 

4. Product FAQ

For some products we have created an product FAQ already - other FAQ's will follow - all FAQ's will be updated according to the asked questions.


Vetta Toolkit 2.5 FAQ

Vetta Toolkit 2.1x FAQ

Vetta Toolkit 1.0 FAQ

 

POD Toolkit FAQ

 

Zoom PS02 Toolkits FAQ

Zoom PS04 Toolkits FAQ

Zoom MRS Toolkits FAQ

 

5. User Forums

A lot of questions may have nothing or little to do with our products - but with the used gear or computer system. 
There are a lot of great forums to help in this cases ! Other users will discuss problems and ideas about your gear.
Please use the forums 'search' feature to find the answer.
We also visit this forums from time to time to answer questions as well as to inform about news.

 

Line6 Forums:

Institute of  Noise (International)
Official Line6 Forum (International)
Official Line6 Forum (German)

 

Zoom Forums:

MRS / PS04 / PS02 Discussion Forum (International)

 

 

 

6. Free Support Request

If you have checked all the information above - and still did not find an answer - feel free to send us a 'Free Support Request' (click here).
(Please ask your questions in English or German)

 

 

How to reactivate any lost program / password ?

To reactivate any lost program / password (click here)

 

 

Bug Report

If you think you have found a bug in one of our products please send us the report via this 'Free Support Request' (click here)

 

 


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